Client Care and Compliance

Providing you with quick answers and clear explanations ...

Many years of experience has shown us that the immigration and visa application process can at certain times be a stressful and confusing undertaking for intending new settlers. Sometimes questions or confusion can arise over official government requests, professional fees and government costs, or the role of your immigration advisor in this complex, bureaucratic process.

As a group of professional immigration practitioners, we have made a strong commitment to listening to our clients and ensuring that any questions or concerns are promptly and thoroughly answered.

If you have any concerns or problems whatsoever at any stage in the immigration process, please feel free to let our Client Care and Compliance Officer know. Your issues will be investigated promptly for FREE with a written explanation provided and a possible resolution proposed.

For more serious concerns or complaints, an internal compliance process can be undertaken in order to fully investigate your concerns and to provide a mutually agreeable solution. We believe that there is never a situation that cannot be realistically resolved.

If you have any questions or concerns, please email compliance@visacentre.com. You will then receive a prompt response