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We are committed to providing an excellent immigration service to clients who intend to immigrate to Canada, NZ or Australia.

The Visa Centre offers an affordable, professional service to assist with your immigration requirements to Australia, New Zealand and Canada ~ a clear and simple high quality immigration service option without the added costs
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Mission Statement
"The manner and professionalism of our consultant when dealing with all aspects of our application process was exemplary. He added a personal feel to the process and made me feel like an individual rather than just a number."
L.M. Ireland

Client Satisfaction Survey

 
As our valued client we appreciate your opinions and comments. 
Here at the Visa Centre it is our commitment to provide an excellent service at all times.  By completing this questionnaire you will give us valuable insight into our strengths and weaknesses so that we are able to further improve our services.
Client Ref No:
Full Name:
Which country are you emigrating to?
Australia New Zealand Canada
Who or what influenced your decision to use / not use the services of the Visa Centre?
Did you have contact with a Visa Centre agent?
Yes No
In which country?
Please rate the following by selecting the rating that best matches your overall impression of each topic.

Client Services Agent
Excellent Good Fair Poor
Friendly and helpful approach
Answers to your questions responded to promptly and professionally
Overall Impression

Visa Department
Consultant Name:
Excellent Good Fair Poor
Friendly and helpful approach?
For non-budget clients: Time recorded fairly for the work on your file by the consultant
Technical ability of your consultant.
Speed and efficiency in which your file was handled.

Supervisor Name:
Excellent Good Fair Poor
Level of contact and involvement by your file the supervisor
Technical ability of your supervisor
For non-budget clients: Time recorded fairly for the work on your file by the supervisor

Compliance & Client Care
Have you been in contact with our client care/compliance department?
Yes No
If Yes, was the matter understood and dealt with fairly?
Yes No

Credit Control
Have you been in contact with our credit control department?
Yes No
Excellent Good Fair Poor
If Yes, was the matter understood and dealt with fairly
Services provided by our credit control officer?

General
How would you rate the following?
Excellent Good Fair Poor
Settlement Services Programme
ODG Recruitment (Jobseeker Programme)
Overall impression of the Visa Centre's Service
In which aspects did we meet/exceed your expectations?
In which aspects did we fail to meet/exceed your expectations?
Would you recommend the services of the Visa Centre to your friends or relatives?
Yes No
Why?
Are there any other comments that you would like to make regarding our service?

If you your file has been archived could you please select the reason for the archiving from the list below.
Approved
Continuing with own application
No longer migrating
Pulled out due to fees
Pulled out due to service
Pulled out due to service and fees
Budget time up (for Budget clients only)
Any other reason. Please state

Every staff member and associate of the Visa Centre, irrespective of function, is bound by a strict and binding code of conduct that requires the utmost level of personal service to be maintained. This Company code of conduct is in addition to the MARA, NZAMI and CS|C codes of conduct also fully binding on staff. If you at any time feel that a member of the firm is not maintaining a standard of excellent service aimed at protecting client interests or if you are dissatisfied with the service provided to you with please contact our client care and compliance officer at compliance@visacentre.com and the matter will be looked at in detail.