"The manner and professionalism of our consultant when dealing with all aspects of our application process was exemplary. He added a personal feel to the process and made me feel like an individual rather than just a number."
L.M. Ireland

Visa Centre Service Guarantee

Your interests are our prime concern. When it comes to the welfare of our clients, Visa Centre does not compromise. Our commitment to offering you an effective, professional migration consulting service is paramount and covered by this comprehensive, Five Point Service Guarantee*;

LIKELIHOOD OF SUCCESS

We will only take on your case if, at the outset, there appears to be at least a reasonable likelihood of success. You will receive a frank and clear written assessment of your eligibility for residence before we agree to act for you. One of our consultants will also explain the different entry criteria, regulations, processing time-frames and stages of the application process so that you are clear about your way forward.

NO RISK OF PENALTY

We understand that your personal circumstances may change during the immigration process. Therefore, if you must cancel for any reason, you may do so at any time without the risk of penalty or further charge from Visa Centre other than a small one-off file closure/document return fee. In this event, you will only be responsible for the costs incurred up to the time of file closure.

Self-represent at any time

Although strongly not recommended, you may also terminate our services at any time during the immigration process and, if you feel confident enough to do so, handle any remaining aspects of your visa application yourself (i.e. self represent). In this case, you will only be responsible for the costs up to the date of termination, but of course our company can no longer take any responsibility for the outcome of your case. (With the exception of the Budget Visa Service and small file closure/document return fee).

NOTE: All "on hold" files are subject to a monthly file management fee to ensure that your file remains open and accessible to our consultants. In addition, for regulatory reasons, any work necessary to protect your client interests due to immigration changes or changes in status situations that arise may be charged for.

"PAY AS YOU GO" POLICY

Unlike others in the industry, Visa Centre does not charge up front fixed fees. Instead, we charge on a time-recording basis, meaning that you pay on a progressive basis, as and when work is completed on your application. With the exception of initial immigration evaluation fees, initial deposit payments and Budget Visa Service fees).
This way, you can monitor the progress of your case while ensuring that the costs are more conveniently spread over the entire application process.

FEE PROTECTION

We are committed to maintaining the quality and effectiveness of our visa processing service. In the very unlikely event that you find a valid error or mistake with any aspect of our service, simply advise us and we will put the matter right wherever realistically possible at no further cost to you in terms of our consulting fee. (See terms and conditions for exclusions).

PERFORMANCE WARRANTY

For your added protection and security, the quality of our migration advisory service is independently backed by a professional indemnity insurance policy placed with an "A rated" international insurance house, providing you with complete peace of mind. 

*Notes:
i) Our Five Point Service Guarantee covers most aspects of our professional service and the case outcomes that we have direct control over. Our Service Guarantee DOES NOT cover:

• Misleading or incorrect information provided by clients.
• Failure by clients to comply with the official immigration regulations, to complete the full application process, or to provide the required documentation or evidence.
• Negative outcomes where clients were forewarned of the possible risks.
• Unexpected changes in government immigration policy.
• Disputed decisions by immigration officials that have a reasonable likelihood of success upon re-lodgement, review or appeal.
• Failure by the client to meet the conditions of their visa which are under their control, such as obtaining a qualifying job offer, passing an English language test, passing a skills assessment, obtaining professional registration etc.

No refunds will be given in any of the above situations, however we may be able to offer other solutions if any of these situations occur.

ii) Our Service Guarantee applies to our New Zealand and Australian bound clients only. For our Canadian bound clients this protection is termed 'Service Pledge' due to the Canadian Society of Immigration Consultants (CSIC) regulations.

Terms & Conditions Apply - See our service agreement for further details.

Click here to view our Official Registrations for Australia, New Zealand, Canada and USA.